Exploring the influence of work place communication on role clarity among administrative staff in selected Ghanaian public universities. A case study of the University of Education, Winneba

Abstract

This study sought to assess the impact of workplace communication on role clarity among administrative staff of the University of Education, Winneba. The study examined the effect of downward communication, horizontal communication, formal communication and informal communication on the role clarity. The study employed a descriptive research design. A simple random technique was adopted. A total sample of forty (40) respondents were analysed using statistical Package for Social Sciences (SPSS). The findings of the study revealed that there exists a significant positive relationship between downward, horizontal, formal and informal communication and role clarity. It is recommended that top administrative staff such as the Vice Chancellor, Pro-Vice Chancellor, Registrar, Librarian and the likes in UEW should make other administrators aware of whatever is going on within the organization to enable them to appreciate and/or to recognize his/her duty(ies). It further recommends that administrators within UEW who do not work in close range should employ means such as telephone calls, compliant and suggestion boxes to effectively communicate for everyone to benefit.