The perception of students of distance education on the quality of support services received

Abstract

The purpose of the study was to find out the perception of the distance education students of Asanteman study center about the quality of support services received. The adopted descriptive survey design and 120 students were randomly selected for the study. A self-completion questionnaire was the main instrument used to collect data from the participants. A Cronbach alpha co-efficient of 0.71 was obtained for the instrument. Descriptive statistics such as frequencies, percentages and means were employed in the data analysis. The results of the study revealed that majority of respondents 91(76.20%) have positive perception about tutorial services received at the Asanteman SHS Study Centre. Furthermore, the study indicated that majority of the respondents 87(74.20%) had a positive perception about the quality of study modules supplied at the Study Centre. Moreover, the study however, revealed that majority of the respondents 76(53.3%) had a negative perception about the quality of available facilities at Asanteman SHS Study Centre. It is therefore recommended that adequate number of computers, projectors, library and computer laboratory should be provided by management of UEW distance education at the Asanteman Senior High School Study Centre to ensure the smooth running of the distance programme.