An assessment of communication between management and staff at Nakpanduri business senior high school

Abstract

The purpose of this study was to assess the types of communication in Nakpanduri Business Senior High schools. The study was guided by the following specific objectives: to investigate the types of communication used by management and staff of Nakpanduri Business Senior High School: and to examine perspectives of staff and management of Nakpanduri Business Senior High School on the effectiveness of their internal communication. The study was qualitative approach and 15(fifteen) management and the staff from NABSHS were purposively interviewed, observed and Analyse Documents. Monge and Contractor’s Theory of Communication Network was used to analysed the data for this study. The study revealed that the channels of communication in the school are; downward, upward, horizontal, diagonal and grapevine. However, the grapevine is the most preferred channel because it does not follow any formal structure or pattern. The study recommends that frequent staff meetings interspersed with durbars and seminars should be held to facilitate the free flow of information and to enhance communication between management and staff in the school.