Examining the knowledge of health professionals and the barriers encountered in using balanced scorecard framework. A case study of Gilu hospital of Shandong university and Zion Praise Hospital

Abstract

Hospitals across the world have advanced through the use of balanced scorecard to making a technique interpretation into objectives and measures. The balanced scorecard helps hospitals to feature both non-financial and financial performance measurement towards their vision and objectives. This study sought to examine the knowledge of health professionals and barriers encountered with the use of Balanced Scorecard for hospital management. Explanatory research design with a quantitative research approach was adopted for the study. The total population for the study was 3,560 with a sample size of 360. Stratified sampling was used for sampling nurses, doctors, administrators and other staff at Zion praise hospital and Qilu Hospital. The study used questionnaire in gathering data for studying the issue under investigation. Tools and software that were used for analyzing the data were SPSS and Microsoft Excel. The study revealed that health professionals know the use of balanced scorecard. The study concluded that the use of balanced scorecard is not complicated, too expensive, time-consuming, and not difficult to cope with. The study recommended that hospitals in Ghana should use a balanced scorecard to enhance their hospital management.