Conflict resolution mechanisms in selected public senior high schools in the upper west region of Ghana

Abstract

The purpose of this research was to explore the understanding of the students and school administrators about conflict resolution, the sources of conflict and the mechanisms used by the students and school administrators of the selected public senior high schools in the Upper West region of Ghana in the resolution of conflicts. The study was approached qualitatively and designed as a case study. A total of fifteen (15) participants were selected for the study. Data were collected through in-depth interviews. Data were analysed using thematic analysis. The findings showed that participants understand conflict resolution as a process or steps taken to resolve or settle misunderstandings and disagreements between two or more people or parties with the view of ensuring peaceful co-existence between the opposing parties. The study unearthed that inappropriate behaviour, role performance, ineffective communication, distribution and scarcity of resources, appointment and promotion of staff, religion and tribalism were the sources of conflict identified in the selected public senior high schools in the Upper West region of Ghana. Also, the study revealed that the school disciplinary committee system, mediation, negotiation, reconciliation, issuing of queries, and the Students Representative Council (SRC) judicial and prefectorial boards were the mechanisms used in resolving conflicts in the selected senior high schools. The study recommended that school administrators of the selected public senior high schools in the Upper West region of Ghana should enhance effective communication and keep communication channels open between them, students and teachers at all times. Communication should be devoid of ambiguities; thus, the free flow of communication should be ensured for easy detection of conflict or dispute before it escalates.