The effects of Covid-19 on Human Resource Performance in the banking industry

Abstract

The study explored the impacts of the COVID-19 pandemic on human resource management performance in banks in Ghana. The objectives were to examine the effects of the pandemic on human resource management practices, assess the productivity of banks’ human resources, evaluate the post-pandemic effectiveness of human resource departments, and explore the human resource practices adopted after the pandemic. Survey data was collected from two hundred and twenty-four (224) banks employees and analysed using SPSS version 23 descriptively. The results revealed significant changes in human resource management performance, including the adoption of remote work, digital transformation, and modifications in recruitment strategies. The pandemic had mixed effects on productivity, with changes in workload, burnout, engagement, and motivation observed. Adjustments were made in human resource performance, such as increased use of digital tools and modifications in performance management systems. The findings align with the AMO model, emphasizing he interplay between abilities, motivations, and opportunities within human resource management practices. The study contributes to the understanding of human resource management performance in the context of crises and provides recommendations for policymakers, practitioners, and academia to enhance organizational resilience and adaptability. Future research should explore other industries, employ mixed-methods approaches, and consider longitudinal studies to further deepen the understanding of the pandemic’s impact on human resource management practices.