Abstract:
The study explored the impacts of the COVID-19 pandemic on human resource management
performance in banks in Ghana. The objectives were to examine the effects of the pandemic
on human resource management practices, assess the productivity of banks’ human resources,
evaluate the post-pandemic effectiveness of human resource departments, and explore the
human resource practices adopted after the pandemic. Survey data was collected from two
hundred and twenty-four (224) banks employees and analysed using SPSS version 23
descriptively. The results revealed significant changes in human resource management
performance, including the adoption of remote work, digital transformation, and modifications
in recruitment strategies. The pandemic had mixed effects on productivity, with changes in
workload, burnout, engagement, and motivation observed. Adjustments were made in human
resource performance, such as increased use of digital tools and modifications in performance
management systems. The findings align with the AMO model, emphasizing he interplay
between abilities, motivations, and opportunities within human resource management
practices. The study contributes to the understanding of human resource management
performance in the context of crises and provides recommendations for policymakers,
practitioners, and academia to enhance organizational resilience and adaptability. Future
research should explore other industries, employ mixed-methods approaches, and consider
longitudinal studies to further deepen the understanding of the pandemic’s impact on human
resource management practices.
Description:
A dissertation in the Department of Management Sciences,
school of Business, submitted to the school of
Graduate Studies, in partial fulfilment
of the requirements for the award of the degree of
Master of Business Administration
(Human Resource Management)
in the University of Education, Winneba.
