Ibrahim, M.(European Journal of Business and Management, 2014)
This study sought to explore service recovery strategies adopted by telecommunication companies operating in
Africa with Uganda Telecom as a case study. The study adopts a quantitative approach design. A sample size of
250 ...
The authors examine how entrepreneurial firms gain competitive advantage and hence
entrepreneurial success by optimizing their dynamic capabilities. Using a single case
design, incorporating in-depth interviews with key ...
The purpose of this paper is to examine the dialogic features of university websites in Ghana and their
potential for interacting with existing students while wooing potential students. This study was executed
via a ...
The paper proposed and empirically validated a theoretical model for
explaining antecedents and consequence of consumer switching intentions in
the mobile telecommunication service context. The proposed model was
validated ...
Nimako, S.G.(Canadian Center of Science and Education, 2013-12-31)
The paper explores the relationship between customer dissatisfaction/satisfaction and complaining responses
among bank customers in Ghana banking industry. The study was a cross-sectional survey that used a
self-administered ...
Nimako, S.G(Journal of Studies in Social Sciences, 2013)
Academics are expected to have good academic writing expertise since writing scholarly articles and getting them published in scholarly journals is a core activity in the career of an academic. The paper reports an ...
Nimako, S.G(Canadian Center of Science and Education, 2014-03-24)
The paper proposes a model that helps to explain consumer behaviour towards Mobile Number Portability (MNP)
policy and the influence of MNP adoption factors on consumer switching intention process in the
telecommunication ...
The study investigates the influence of transformational and transactional leadership
and firm performance mediated by knowledge sharing practices at Societe Generale
Ghana Plc. The survey research design was adopted. ...
This study explored the impact of workplace discrimination on employees’
performance. The descriptive survey research design was employed. The convenience
sampling technique was employed to select 100 workers sampled ...
Hammond, P.(University of Education Winneba, 2023)
The performance of employees can never be overlooked in every organization when
assessing progress. There are variables that impact the performance of employees.
When these variables are identified and their impacts ...
Ohenewaa, E.(University of Education Winneba, 2023)
This study delved into the intricate relationship between perceptions of organizational
justice and the prevalence of employee silence, with a focus on the unique context of the
Winneba District High Court. The study ...
Bingab, B.B.B; Forson, J.A; Mmbali, O.S; Baah-Ennumh, T.Y; Upoalkpajor, J.LN(Published in International Journal of Management, Knowledge and Learning, 2016)
The incentive to strengthen university governance system has three implica tions: (1) improving the quality of the university education system, and thus
providing students and the general public value for money, (2) ...
Forson, J.A; Baah-Ennumh, T.Y(Published in Munich Personal RePEc Archive, 2015)
The purpose of this study is to assess the impact of artisanal small-scale mining on
sustainable livelihoods in the Tarkwa-Nsuaem Municipality of Ghana. The study seeks to
answer the following questions: (1) what is ...
Armah, R.B; Cofie, P.O; Okpoti, C.A(Published in International Journal of Research in Education and Science, 2018)
This study investigated the effect of van Hiele Phase-based Instruction (VHPI)
on Ghanaian Pre-service Teachers’ (PTs’) geometric thinking in terms of the van
Hiele Levels. A pre-test post-test quasi-experimental design ...
Kwansah, J.K.K; Abankwah, V; Awunyo-Vitor, D(Published in American Journal of Experimental Agriculture, 2012)
Aim: To examine women participation in microcredit and its impact on business income.
Study Design: Cross-sectional data.
Place and Duration of Study: The study was carried out from March 1 to 30, 2011 in five
districts ...
Wandaogou., A.M; Gyamfi, N.K; Nimako, S.G(Published in the international journals; research journal of social & management., 2013)
The paper examines the influence of Internet Banking Service Quality (IBSQ) on
Customer Satisfaction (CS) in the Ghanaian banking industry. The study was a cross-sectional
survey that employed the use self-administered ...
Nimako, S.G; Gyamfi, N.K(Published in the international journals; research journal of social & management., 2013)
The paper examines factors that most importantly affect customer adoption of ATMs in
Ghanaian banking industry. The study was a cross-sectional survey that employed the use self administered questionnaire to collect data ...
Wandaogou, A.M.M; Nimako, S.G; Gyamfi, N.K(Published in International Journal of Scientific & Technology Research, 2013)
This paper empirically examines Customer Satisfaction (CS) with internet banking service quality (IBSQ) in the Ghanaian banking industry.
The study was a cross-sectional survey that employed the use self-administered ...
Musa, A.M(Published in International Journal of Technology and Management Research, 2012)
The impact of globalization on tertiary educational institutions (TEIs) in Ghana demands that they (TEIs) harness and
leverage knowledge from the global knowledge basket to remain competitive. This paper examines the ...
Mensah, A.F(Published in International Journal of Business and Social Research (IJBSR), 2012)
The paper examines customer satisfaction and complaint responses towards Mobile telephony
services. The study was a cross-sectional survey involving customers from two mobile telephony
industries. A self-administered ...