http://41.74.91.244:8080/handle/123456789/779 Sat, 30 May 2026 11:20:35 GMT 2026-05-30T11:20:35Z http://41.74.91.244:8080/handle/123456789/5256 Entrepreneurs’ mental resilience and new venture sustainability in Ghana, the mediating role of service delivery quality Fuseini, R. This study investigated the relationship between entrepreneurs’ mental resilience, service delivery, and new venture sustainability among small and medium-sized enterprises (SMEs) operating between 1-5 years in the Greater Accra Region of Ghana. A total of 337 SME entrepreneurs participated in the study, and the data were analyzed using structural equation modeling. The results showed that service delivery has a strong positive and significant effect on new venture sustainability. SMEs that consistently provide reliable and customer-focused services are more likely to survive, grow, and compete effectively. High-quality service delivery builds customer satisfaction, loyalty, and reputation, which are essential for long-term sustainability. This supports the SERVQUAL model (Parasuraman et al., 1988), which emphasizes service quality as a foundation for customer retention, and the Sustainable Development Theory, which positions effective service delivery as a strategic pathway for achieving long-term growth and socio-economic development. The mediation analysis revealed that service delivery significantly mediates the relationship between entrepreneurs’ mental resilience and sustainability. While resilience enables entrepreneurs to withstand stress and adapt to challenges, its positive impact on sustainability is amplified when it is translated into effective and consistent service practices. This finding reflects the Conservation of Resources Theory, which posits that individuals with greater psychological resources such as resilience are better equipped to preserve and deploy resources in ways that enhance performance and survival. By combining these perspectives, the study provides both theoretical and practical contributions. Theoretically, it extends SERVQUAL model, Sustainable Development Theory, and COR into the SME context, showing how personal resilience and service delivery interact to drive sustainability. Practically, the findings highlight the importance of entrepreneurs not only cultivating resilience but also channeling it into high-quality, customer-centered service delivery to secure long-term success. In summary, the research demonstrates that service delivery is both a direct driver of sustainability and a bridge through which entrepreneurial resilience is transformed into long-term venture survival and growth. A thesis in the Department of Marketing and Entrepreneurship, School of Business, submitted to the School of Graduate Studies in partial fulfilment of the requirements for the award of the degree of Master of Philosophy (Marketing and Entrepreneurship) in the University of Education, Winneba SEPTEMBER, 2025 Mon, 01 Sep 2025 00:00:00 GMT http://41.74.91.244:8080/handle/123456789/5256 2025-09-01T00:00:00Z http://41.74.91.244:8080/handle/123456789/5254 Electronic procurement practices and supply chain performance the moderating role of supplier involvement in Ghanaian construction firms Amoako, A. The construction sector is increasingly challenged by inefficiencies in procurement and coordination across its supply chains, leading to delays, cost overruns, and reduced competitiveness. Digital transformation through e-procurement, combined with strategic supplier involvement, has been proposed to address these challenges. This study examines the impact of e-procurement practices and supplier involvement on supply chain performance within the construction industry. Adopting a quantitative research approach with a cross-sectional survey design, data were collected using a structured, close-ended questionnaire administered to a sample of 277 construction firms in good standing, selected through a simple random sampling technique. Data analysis was conducted using both descriptive and inferential statistics, applying SPSS for preliminary analysis and Partial Least Squares Structural Equation Modeling (PLSSEM) for hypothesis testing. The results indicate a significant positive composite effect of e-procurement practices on supply chain performance, with individual components e-sourcing, e-negotiation, and e-evaluation contributing meaningfully to performance outcomes. Supplier involvement also demonstrates a positive and statistically significant effect, and moderation analysis shows that supplier involvement strengthens the relationship between e-procurement practices and supply chain performance. Additionally, moderated mediation analysis reveals significant indirect effects via esourcing and e-evaluation, though the effect via e-negotiation is not supported. The findings underscore the importance of integrating digital procurement tools with supplier collaboration strategies to enhance supply chain effectiveness in the construction sector. The study recommends that construction firms institutionalize eprocurement practices and deepen supplier partnerships as part of their long-term strategic initiatives to improve operational efficiency and competitiveness. A thesis submitted to the School of Graduate Studies in partial fulfilment of the requirement for the award of the degree of Master of Philosophy (Procurement and Supply Chain Management) DEPARTMENT OF PROCUREMENT AND SUPPLY CHAIN MANAGEMENT SCHOOL OF BUSINESS UNIVERSITY OF EDUCATION, WINNEBA SEPTEMBER, 2025 Mon, 01 Sep 2025 00:00:00 GMT http://41.74.91.244:8080/handle/123456789/5254 2025-09-01T00:00:00Z http://41.74.91.244:8080/handle/123456789/5215 Big data analytics and supply chain performance the roles of supply chain visibility and information quality Ewur, R.K. Manufacturing operations in Ghana continue to struggle with ongoing interruptions across their supply networks, issues that consistently chip away at their operational effectiveness and erode their ability to stay competitive. Even as digital tools become more widespread and the volume of operational information grows exponentially, most companies still haven't managed to properly harness big data analytics for better supply chain coordination and smarter management choices. This investigation set out to examine how big data analytics shapes supply chain results within Ghana's manufacturing landscape, paying special attention to how visibility throughout the supply chain acts as a bridge and how information quality influences that relationship's strength. Drawing on dynamic capabilities theory, information processing theory, and contingency theory as its foundation, the researchers adopted a quantitative methodology. They gathered responses through structured surveys from 272 manufacturing businesses operating in the Greater Accra Region, then processed the information using Partial Least Squares Structural Equation Modelling. What emerged from the analysis shows that big data analytics delivers a measurable and beneficial effect on how supply chains perform. Beyond this direct connection, the study uncovered that visibility across the supply chain serves as a crucial link between analytics efforts and performance gains, primarily because it enables quicker information exchange between partners, smooths out coordination challenges, and sharpens the organization's ability to respond to changing conditions. The evidence further suggests that when information meets high standards for accuracy, timeliness, and relevance, it amplifies the positive impact analytics has on supply chain visibility. From a practical standpoint, the message here is clear: simply pouring resources into analytics technology won't automatically translate into better outcomes unless companies simultaneously build robust systems for seeing across their supply chains and maintain rigorous information standards. By bringing fresh empirical evidence to the table, this work enriches academic conversations while offering concrete direction for manufacturing leaders and policy architects working to strengthen analytical capacities, shore up data integrity, and ultimately push supply chain results and market standing to higher levels. A thesis submitted to the School of Graduate Studies in partial fulfilment of the requirement for the award of the degree of Master of Philosophy (Procurement and Supply Chain Management) DEPARTMENT OF PROCUREMENT AND SUPPLY CHAIN MANAGEMENT SCHOOL OF BUSINESS UNIVERSITY OF EDUCATION, WINNEBA SEPTEMBER, 2025 Mon, 01 Sep 2025 00:00:00 GMT http://41.74.91.244:8080/handle/123456789/5215 2025-09-01T00:00:00Z http://41.74.91.244:8080/handle/123456789/4812 How and when does digital innovation capabilities affect firm performance. Boafowa, J.A. In the fast-paced, constantly-changing modern world, gaining and maintaining logistics excellence demands more effort. The main objective of the study is to examine when and how digital innovation capabilities influence firm performance. The quantitative research approach was adopted. Also, explanatory and descriptive research design was employed. Cross-sectional survey strategy was utilized with questionnaire serving as the instrument of data collection. The study adopted convenience sampling and purposive sampling techniques in sampling firms and respondents respectively. The quantitative data collected was analyzed descriptively and inferentially using statistical package for social sciences (SPSS latest version). The findings of the study indicated that digital innovation capabilities are very essential in firm performance. Also, the findings of the study indicated supply chain visibility mediates the relationship between digital innovation capabilities and firm performance. The findings of the study indicated that supply chain responsiveness does not moderate the relationship between digital innovation capabilities and firm performance. The study recommends that firms firm develop dynamic capabilities such as supply chain responsiveness to maximize the benefits of digital innovation capabilities in influencing firm performance. A Dissertation in the school of Business, submitted to the School of Graduate Studies, in partial fulfilment of the requirement for the award of Master of Business Administration (Procurement and Supply Chain Management) in the University of education, Winneba Mon, 01 Jan 2024 00:00:00 GMT http://41.74.91.244:8080/handle/123456789/4812 2024-01-01T00:00:00Z