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Customer banking rights awareness in Ghana

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dc.contributor.author Carsamer, E.
dc.date.accessioned 2019-11-27T13:09:47Z
dc.date.available 2019-11-27T13:09:47Z
dc.date.issued 2018
dc.identifier.other 10.21511/bbs.13(2).2018.12
dc.identifier.uri http://ir.uew.edu.gh/xmlui/handle/123456789/275
dc.description Published in Banks and Bank Systems en_US
dc.description.abstract The purpose of this paper is to investigate the determinants of customer banking right awareness regarding banking products and services in Ghana. A survey of 569 bank customers was conducted in Metropolitan Assemblies in Ghana, using a structured questionnaire with Likert-type questions. Customers were conveniently intercepted as they walked out of universal banks. Ordered probit estimation technique was used to test the research hypotheses. The study revealed that whilst bank variables (duration and number of visits) improve customers' knowledge on bank products and services, demographic factors (age, marriage, income) enhance the level of awareness customers have with regards to bank products and services. The study also revealed that education reduces it in Ghana. Sources of information such as banking exhibitions and fairs, family and mass media improve customer banking right awareness, however, bank staff negatively affect awareness level. The study advises banks to pay particular attention to sources of information, especially bank staff, bank brochures, mass media, exhibitions and fairs. Also, age and income segment of customers should be considered when attempting to improve customer banking right awareness for satisfactory service delivery. en_US
dc.language.iso en en_US
dc.publisher LLC CPC Business Perspectives en_US
dc.relation.ispartofseries Volume : 13;Issue : 2
dc.subject Customer right en_US
dc.subject Exhibitions en_US
dc.subject Ghana en_US
dc.subject Ordered probit en_US
dc.subject Right awareness en_US
dc.subject Universal bank en_US
dc.title Customer banking rights awareness in Ghana en_US
dc.type Other en_US


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